Begin with the equipment
List the make, model, age, number of stops, service history and recurring faults. A provider needs this information to propose a realistic maintenance scope.
Compare the coverage
Check planned service frequency, breakdown attendance, parts inclusions, exclusions and reporting. A comprehensive label does not mean every component is covered; the written contract should identify exactly what is included.
Understand the response arrangement
Ask how to contact the team outside office hours, how urgent calls are prioritised and how attendance is confirmed. Distinguish a 24/7 phone line from a guaranteed arrival time.
Keep a service record
Ask for a service report after visits and keep fault and repair records with the facility team. Use these records to discuss recurring problems and possible modernization requirements.
Request a survey
Mirai can review your existing equipment and discuss a suitable maintenance scope. Get the final visit frequency, response terms and parts coverage in writing.