Keep the right information visible
Display the maintenance contact and building emergency procedure where residents and security teams can find them. Make sure your facility team knows how to report an issue.
Report changes early
Report unusual noise, inconsistent levelling, door problems or changes in ride quality to the maintenance provider. Do not attempt adjustments or bypass safety devices. Take equipment out of use when the responsible technical team advises it.
Keep access clear
Keep lift entrances and designated technical access areas clear. Ask the provider which areas must remain secured and accessible only to authorised personnel.
Maintain a record
Record service visits, complaints, reported faults and follow-up actions. Have the technical team explain unresolved issues and any recommended repair or upgrade.
Use qualified support
This is an operational discussion guide, not a technical inspection or rescue procedure. Maintenance, inspection and rescue must be handled by authorised, qualified personnel. For a Mirai service enquiry, call +91 83830 55565.